1. Begin by navigating to https://helpdesk.gsmusa.org / home page. 2. Select the blue "Open a New Ticket" button 2a. If you are already logged in, skip to step 4.
3. Sign in to the portal by selecting "Sign in with Azure," and enter your GSM Microsoft login You should now be on the ticket creation page 4. Start by selecting the Help Topic for your ticket. Select the appropriate option from the drop down menu. 5. Fill out the Issue Summary with a short description of your issue, i.e., "My computer is getting a blue screen error". 6. Fill out the Body with a detailed description of the question or problem, relevant error messages or notifications, steps already taken, and how this problem is impacting your duties/work. *Please attach a photo or screenshot if possible or relevant to your ticket. This ensures as much context as possible.
EXAMPLE TICKET: 7. Once completed, select "Create Ticket" at the bottom of the form. Once your ticket has been created, you will receive a confirmation email. Any new updates to your ticket will be alerted to you via email, and the whole thread can be accessed via the Help Desk portal. -- CLICK FOR DIRECTIONS TO CHECKING TICKET STATUS
